We care about your privacy and take every precaution to protect your personal data. We never sell your private data, but it’s important to us that you know what happens to your personal data once you consent to us having it.
This Privacy Notice (the “Notice” for short) is intended to provide you with information about how we collect and use your personal data and about your legal rights under Spanish law (Article 15/1999 of December 13th, the Protection of Personal Data), and under the General Data Protection Regulation (EU 2016/679), or “GDPR”, the European law concerning the use of personal data.
We have taken every effort to make this Notice as user friendly and as easy to understand as is possible. However, we want to be as transparent and unambiguous as we can be, so that you can easily understand our policy. Please take this time to ready this Notice carefully.
Ultimately, you need to know that we have the highest respect for our customers, our potential customers, and the great people we work with and meet every day. That´s why we would never sell your personal data or do anything else with your personal data that wasn´t a requirement of our role as an estate agent here in Spain.
This Privacy Notice was published 22nd May 2018.
Important information and who we are
Purpose of this privacy notice
This Notice aims to give you information on how Magellan collects and processes your personal data, whether you have provided it to us directly or whether we have obtained it from other people, online web applications and programs, and other businesses or organisations.
This Notice explains your rights concerning your relationship with us, and how you can exercise those rights easily.
The Personal Data Controller
Magellan is the personal data controller and responsible for your personal data. When we refer to “Magellan”, “we”, “us” or “our” in this Notice, that’s who we are talking about.
If you have any questions about this Notice or if you want to exercise any of your legal rights under EU or Spanish data protection law, please contact us. You can find our contact details on our contact us page, and for maximum clarity they are here too:
Our full business name
Our business registration information
Our area of business
Real estate agency in Spain
(Costa Blanca, Costa Cálida)
Our postal address
Centr. Com. La Fuente, Local 69
Our telephone number
Our email address
Our website address
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If we change this Notice in any way we will let you know so that you can make an informed choice about how we manage your personal data, and whether you wish to allow us to continue to use or retain to your personal data.
Why we process personal data and how we collect it
“Personal data” or “Private data” or “Your data” means any information about an individual, held by a data controller, from which the data controller can identify a specific, living person. It does not include data about a living person that the data controller cannot identify.
The main purpose of the data processing undertaken by us is to provide, carry out and improve our services to you, both now and in the future. There are several different reasons why we may need to collect, manage and retain your data. Some of the reasons are simply so that we might meet our obligations under EU and Spanish law, and on other occasions we will need to retain your personal data to fulfil the requirements of our contracts, deliver the goods or services that you have asked us for, or to be able to offer you the most appropriate services suited to your individual circumstances.
You may directly or indirectly provide us with your personal data in several different ways. For example, when you engage our services to buy or sell a property, visit our website, or contact us in another way, such as at a property viewing or via email. We may also collect personal data from a third party, for example via a property portal that we partner with, via our social media channels, or if you request tickets for an exhibition that we´re attending.
We may collect, use, store and transfer different kinds of personal data about you. The personal data we collect will depend on the relationship you have with us. We process personal data for the following purposes, based on the following lawful basis:
Purpose of processing
Lawful basis for processing
To confirm your identity and verify your personal and contact details
To fulfil contracts and commitments made to you
To match property to your requirements and provide products and services to you
To provide you with customer service with regards to our products and services
To manage your potential participation in property exhibitions and events
To fulfil contracts, and other legitimate interests
To work with third party businesses, professionals, and organisations
To comply with the EU and Spanish legislation and to combat money laundering
To comply with current and future legislation
To meet our financial and taxation obligations
To engage in marketing analysis so that we may improve our services to you
Other legitimate interests
To promote our products and services via digital marketing and advertising
To promote our products and services via printed marketing and advertising
The EU GDPR definition of “Legitimate Interest” and how we use your data
When we use the lawful basis “Legitimate Interest”, this means that the processing of personal data is required to satisfy our legitimate interest as an estate agent. For example, to be able to offer you property related products and services such as our free property valuation. We might also choose to follow up a property viewing visit to find out what you thought about the property, or we might like to ensure that you are happy in a new home that you might have purchased from us.
Another example of legitimate interest is keeping our services as relevant, effective, and as user-friendly as is possible. That means we need to analyse how our services are used, including asking for feedback from customers, to enable us to make improvements for you and for future customers.
We always aim to assist you with relevant communications, and only offer products and services that are appropriate and compatible with your individual circumstances. For the lawful basis “Legitimate Interest”, we always consider the balance between our interest in processing your personal data, and your interest in protecting your personal data.
Personal data in “Special Categories”
Some personal data falls into “Special Categories” under the GDPR and are given greater protection. As an estate agent, we will never ask our customers or potential customers for information or retain data that falls into the definition of “Special Categories” at any time during our relationship with you. We do not collect personal data from our customers or potential customers that falls into the definition of “Special Categories” and we do not retain or store this type of data.
The personal data we collect
Personal data we collect from our customers and potential customers
We only ever collect personal data from our customers that is essential to provide the services or information we are asked for. Examples of data that we might collect from you include:
IDENTITY DATA including your name, residential address, contact telephone numbers, passport number or your national identity number, and your email address.
TRANSACTION DATA including details about payments to and from you and other details of products or services you have purchased from us.
USAGE DATA including information about how you use our website, products and services, and marketing and communications data including your preferences for receiving marketing material from us and your communication preferences.
TECHNICAL DATA including the internet protocol (IP) address of your device, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, hardware platform, and other technology on the devices you use to access our website.
PROFILE DATA including enquiries made by you, and your areas of interest and preferences, for instance, the type of property that you might be interested in purchasing, or the areas in our locality that you have expressed a preference for. Profile data may also include recording the results of property viewings including your provided feedback.
PHYSICAL DATA which may not fall under the scope of personal data legislation, but which might contain your personal data. For instance, we might have to ask you to provide copies of documents to enable us to sell your property, so that we can complete the purchase of a property on your behalf, or so we can meet our legal obligations to prevent money laundering, and these documents may contain personal data (such as your name or bank account details).
AGGREGATED DATA on visitors to our website, and anyone who submits a query or request for further information via our website (whether directly from our website or from a partner organisation or property portal). This may include statistical or demographic data which we may use for statistical and analytical purposes.
Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or evaluate the level of interest in a property. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Notice.
Personal data we collect from employees and people we work with
If you are an employee of Magellan, someone working with us under a contract, or someone who applies for employment or work with us, we will collect and retain personal data about you:
IDENTITY DATA including your first name, last name, title, job title, role or similar identifier, and gender.
CONTACT DATA which may include your residential address, your personal email address and telephone numbers.
FINANCIAL DATA to provide pay, benefits, and conduct other financial transactions with you.
Personal data we collect from businesses we work with
For persons and businesses who supply us with goods or services (including hiring things to us), and any company or other organisation to whom we supply goods or services, or otherwise work with in our usual business as a real estate agent; we may collect, use, access, and retain the following types of personal data about you:
IDENTITY DATA including your name, title, job title, role or similar identifier, and gender.
CONTACT DATA including your work address, email address, and telephone numbers
FINANCIAL DATA if we supply or purchase goods or services to or from you as an individual (including sole traders and partnerships), or as a professional, business, or organisation, we will record and retain details of those transactions.
Sharing your data with third parties
We don´t sell your personal data to any other persons, businesses or organisations, and naturally we don´t share your personal data with just anyone. However, sometimes we may need to share your personal data with selected third parties. If we do need to transfer your information to a third party, we make sure that the transfer of your personal data happens in a secure way that protects your privacy. Here are some examples of when we might need to share your personal data, and who we might share your personal data with:
LAWYERS AND NOTARIAL COMPANIES so that we might assist you with buying or selling your property. All our lawyers and notaries are fully registered professional companies operating in Spain.
BUSINESS PARTNERS so that we might assist you with products or services that are relevant to your needs in our role as an estate agent. For instance, if you ask us to provide you with home insurance for your property in Spain, or if you ask us to arrange for the issue of an NIE.
BUSINESS SYSTEMS so that we can store your personal data for the provision of the information, products or services that you have contracted us to provide you with.
THIRD PARTY MARKETING SERVICES so that we can send you relevant offers and information about property, or other goods or services that you might express an interest in, provided you have consented (opted-in) to receiving marketing material from us.
SUPPLIERS OF COMMERCIAL PRINTED MATERIAL we may also share details about you with suppliers that provide printed material and distribution services, including your photograph if you have consented to its use.
LAW ENFORCEMENT AND REGULATORY AGENTS both here in Spain and throughout the entire EU, only if we are required to do so by law.
Where we process your personal data
Magellan, our service suppliers and business partners generally process your personal data within the EU/EEA. Our website servers are SSL encrypted for your security and based in Spain. In cases where personal data is processed outside the EU/EEA, we ensure that our service suppliers and business partners comply with the same level of security and protection that is applied in the EU/EEA or protect your personal data under the EU/US Privacy Shield framework.
How long we store your personal data
We retain personal data for the period required for the purposes specified in this Notice. We retain your personal data for as long as is necessary to be able to complete the task or role you assigned to us, to provide the products or services you asked us for, or we may retain your personal data to allow us to meet our obligations under contracts or
We do not store cookies unless you actively accept this. For example, if you save a property to your compare list and you press the accept button, this selection will be saved on your hard disk as a cookie.
Your rights to your personal data
You will always have control over your own personal data, regardless of the information we hold about you. Your rights are guaranteed by stringent data protection legislation which we adhere to vehemently. You can choose at any time to exercise your rights to your personal data including: